Frequently Asked Questions

Thank you for shopping at We have compiled a list of the most frequent questions we receive about the service for you here. If you have a question that’s not covered please send us an email at [email protected] and we will be happy to answer it.

Why shop at

If you are looking for the best deals on quality branded furniture from the largest furniture manufacturers in the world then you have come to the right place. We keep our prices low by working with our suppliers to bring you overstock, open box and showroom pieces that come with the quality and guarantee of buying a branded product.

How does delivery work?

Our supplier network delivers and installs  your purchases to your home or office for free in Dubai and Abu Dhabi. Delivery in other locations is available for a nominal fee.

Is the furniture you sell damaged?

All openbox and showroom furniture on the site is accompanied by images that show the condition the furniture is in, including any minor damage. Rest assured all the furniture is definitely functional and comes with a warranty and items that we sell are perfectly useable.

How can I pay?

We accept all major Credit Card and have tied up with some banks to allow you installments on some cards. When you check out enter your card number to see if you qualify to pay by installments

Who is TheOfficeOutlet?

The Office Outlet is the only marketplace in the UAE offering branded office furniture at amazing deals. It is owned and operated by 28 Lightbulbs, a technology startup serving the interior design and contract furniture market in the Middle East and Africa. We identify gaps that exist for stakeholders in these markets and use technology to bridge them.

When will I get my product?

We will ship your items within 7 business days after you place your order. After shipment, it will take up to 3 business days to arrive. We will deliver right to your door. Our team will call you to schedule the best time to make a delivery.

How will I know when my order actually ships and when it will arrive?

We'll send you between two and four e-mails regarding the status of your order. The first e-mail is a confirmation of your order. This gives you the opportunity to review the order for accuracy. We recommend that you closely review your shipping address, email address and product options and quantities to ensure that the information provided is correct. Then you will receive a call to schedule delivery of your item and a second email may be sent once a delivery date is confirmed with you. Subsequent emails may be sent and calls be made to either confirm that your order is still on schedule or to advise of changes. The final email is sent when your order has shipped. If your order contains multiple items you may receive multiple shipping notifications.

Are there any other extra fees with delivery and/or assembly of my order?

No. We do not charge you any extra fees for your order on top of the standard rates for inside delivery and assembly.

Can I return my purchase?

Items can be returned when the delivery team visits your premises for installation. For more information please visit

Is my information safe with you?

We know how important it is to keep your personal information confidential, especially online. When you entrust us with your personal data we take it very seriously. The personal information you provide us is used for processing your order, and customizing your shopping experience. Under no circumstances will we share your personal details with any other entity or third party unless it relates specifically to providing you with the products or services you requested from us. We may use the information we collect to notify you about new products, events, or special offers. For more details about our privacy policy please visit

If you have a question that’s not covered please send us an email at [email protected] and we will be happy to answer it.